by Melissa Huff (Originally Published in ISS Magazine)
If you’re a self-storage manager or looking to become one, understand that the role is changing in the face of fierce competition, an evolving tenant base and new technology. To get hired and excel, you must master a set of core critical skills. Let’s look at what they are and how you can develop them.
The role of self-storage manager isn’t what it was 20, 10 or even five years ago. The industry has become more sophisticated, and with it, the needs of each operation.
These days, facility staff face fierce competition, heightened customer expectations and a great deal of technological advancement. Still, there are some time-tested skills that are essential to self-storage management and always necessary to succeed. Let’s look at what they are and how you can develop them.
The Non-Negotiables
To excel, a self-storage manager must possess and hone a few critically essential skills. Here’s a quick overview.
Effective communication is at the forefront. The ability to convey information clearly and professionally, whether in person, on the phone or through digital platforms, has never been more important. You must be able to communicate well through a variety of channels...(read more at ISS Magazine)
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