by Melissa Huff, originally published on June 20, 2023 at Inside Self Storage
Formal policies and procedures not only provide guidance and set expectations for your self-storage staff as they operate your facility, they can literally save your business in the event of an emergency. Let’s look at more reasons why you need them, as well as how to craft, implement and enforce them, and how often to revisit.
As the self-storage industry evolves, effective policies and procedures are as essential to sustained business success as ever—perhaps more so. Not only do they help ensure consistency and efficiency in daily operation, they enhance the customer experience... (read more)
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