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This manual covers a variety of topics that can serve not only as a reference to current management teams, but also as a training resource for new employees. The manual is intended to be a tool suitable for any style of facility- single store, sister properties, hub & spoke, or remotely managed. It is meant to be adapted to address the specific needs and business preferences of each facility. Starting with general operational tasks and ending with maintenance and safety protocols, this manual also contains a drilled down approach to marketing and sales techniques, as well as customer service and phone skills. The best practices for collections and the lien process help round out a comprehensive approach to running virtually any self storage facility.



  • General Operations

  • Marketing and Sales

  • Rentals and Move Outs

  • Payments and Collections

  • Customer Service

  • Maintenance and Security

  • Safety and Emergencies

  • Corresponding Forms Handbook


Read More About the Procedures Manual

Procedures Manual

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