This manual covers a variety of topics that can serve not only as a reference to current management teams, but also as a training resource for new employees. The manual is intended to be a tool suitable for any style of facility- single store, sister properties, hub & spoke, or remotely managed. It is meant to be adapted to address the specific needs and business preferences of each facility. Starting with general operational tasks and ending with maintenance and safety protocols, this manual also contains a drilled down approach to marketing and sales techniques, as well as customer service and phone skills. The best practices for collections and the lien process help round out a comprehensive approach to running virtually any self storage facility.
TABLE OF CONTENTS
General Operations
Marketing and Sales
Rentals and Move Outs
Payments and Collections
Customer Service
Maintenance and Security
Safety and Emergencies
Corresponding Forms Handbook
If you're a member of the SBOA, don't forget to use your coupon code to unlock the $199 special price.