Self-Storage Management Firms Haviland Storage Services, Lighthouse Storage Solutions Join Forces

by ISS Staff, originally published on January 20, 2026

Self-storage management firms Haviland Storage Services (HSS) and Lighthouse Storage Solutions have created a strategic partnership to strengthen the HSS leadership team and expand the operational expertise available to the both companies’ clients. As part of this collaboration, Melissa Huff, who’s a co-owner, chief operating officer and consultant with Lighthouse, will join the Haviland team in a senior consulting and leadership role effective Feb. 1, according to a press release.

The partnership is designed to enhance service, training and operational support for self-storage owners and managers. HSS will continue to deliver third-party management services, now with expanded operations consulting and training resources from Lighthouse, the release stated. 

Sue Haviland founded HSS in 2009. She has 37 years of self-storage experience, including senior-leadership roles as vice president of operations for real estate investment trust Extra Space Storage Inc. and Price Self-Storage.

“Joining forces with Sue and Haviland Storage Services is an exciting next step and certainly brings things full circle for me,” Melissa Huff said. “My early education in this industry was largely based on Sue’s teaching. She has built an outstanding reputation in this industry, and I’m looking forward to working closely with her team to help owners and managers elevate their operations and achieve even stronger results.”

“I’ve known Melissa for many years and have long admired how she approaches operations, leadership and relationships within this industry,” Haviland said. “She does business the same way we do at Haviland—with integrity, clarity and a true commitment to excellence. Bringing Melissa into a leadership role with our team felt like a natural and seamless fit, and I’m excited about what this partnership allows us to deliver for our clients.”

In addition to facility management, HSS provides audits, manager training and competitor studies. The firm has offices in the Carolinas and Idaho as well as San Diego.

Lighthouse offers self-storage consulting and training, facility audits, and educational support across all stages of facility ownership...(read more at Inside Self-Storage)

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